Privacy Policy

Greenway Roofing Specialists Ltd

Website: https://www.greenwayroofing.co.uk/

Last updated: 26 October 2026

1. Introduction

Greenway Roofing Specialists Ltd (“Greenway Roofing”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation or use our roofing services.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy carefully to understand how we use your information and the rights you have regarding your personal data.

2. Who We Are

Greenway Roofing Specialists Ltd is a roofing company based at:

52 Hayes Street
Bromley
BR2 7LD
United Kingdom

You can contact us using the following details:

Office telephone: 0203 592 1155
On-site telephone: 0778 991 0808
Email: info@greenwayroofing.co.uk
Website: https://www.greenwayroofing.co.uk/

For the purposes of applicable data protection legislation, Greenway Roofing Specialists Ltd is the organisation responsible for determining how and why your personal information is processed.

3. What Personal Information We Collect

We may collect and process the following types of personal information, depending on how you interact with us.

Information you provide directly

When you complete our website contact form, telephone us or email us, we may collect:

Your full name.
Your email address.
Your telephone number.
Your postcode and property location.
Details of the roofing service you require.
Information about your property, roofing problems or proposed project.
Photographs, videos or other information you provide to help us assess your requirements.
Any other information you choose to share with us.

Customer and project information

If you instruct us to carry out work, we may collect additional information necessary to manage your project, such as quotations, invoices, payment records, correspondence, site inspection details, project photographs and relevant insurance information.

Technical information

When you visit our website, certain technical information may be collected automatically by our website hosting provider or other website services. Depending on the systems in use, this may include your IP address, browser type, device information, pages visited and information about how you interact with the website.

Cookie information

Our website may use cookies or similar technologies. The information collected depends on the cookies and website tools in use and your cookie preferences. Please see Section 8 for further information.

4. How We Use Your Personal Information

We use your personal information where necessary to operate our business and provide our services, including to:

Respond to enquiries and requests for information.
Arrange property inspections, surveys and roofing assessments.
Prepare and provide free, no-obligation quotations.
Discuss your roofing requirements and recommend appropriate services.
Arrange and carry out roofing installations, repairs and maintenance.
Communicate with you about appointments, project progress and completion.
Manage invoices, payments, guarantees and customer records.
Respond to complaints, queries and aftercare requests.
Maintain appropriate business, financial and administrative records.
Protect our website, systems and business against fraud, misuse and security threats.
Meet our legal, regulatory and contractual obligations.
Improve our website and services, where appropriate and lawful.

We will only use your personal information for purposes that are compatible with applicable data protection requirements.

5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on the circumstances, we may rely on the following:

Taking steps before entering into a contract or performing a contract

We may use your information to respond to your enquiry, arrange a survey, prepare a quotation or carry out work you have instructed us to undertake.

Legitimate interests

We may process personal information where necessary for our legitimate business interests, provided these interests do not override your rights and freedoms. This may include managing customer relationships, maintaining business records, improving our services and protecting our systems.

Legal obligations

We may need to process or retain certain information to comply with applicable laws, including tax, accounting and other legal requirements.

Consent

Where required by law, we will ask for your consent before processing personal information for particular purposes, such as setting non-essential cookies or sending certain types of electronic marketing.

Where we rely on consent, you can withdraw it at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

6. Sharing Your Personal Information

We do not sell your personal information to third parties.

However, we may share relevant information where necessary for legitimate business purposes, to fulfil our contractual obligations or to comply with the law.

These recipients may include:

Website hosting and IT providers, who help operate and maintain our website, email and business systems.
Professional advisers, such as accountants, solicitors or insurers, where appropriate.
Payment and financial service providers, where required to process payments and maintain financial records.
Suppliers and service providers, where information is needed to provide or support the services you have requested.
Guarantee or insurance providers, where relevant to your project or the guarantees available.
Public authorities, regulators or law enforcement agencies, where disclosure is legally required or otherwise lawful.

We aim to ensure that any third party processing personal information on our behalf is subject to appropriate contractual, confidentiality and security safeguards.

We will only share the information reasonably necessary for the relevant purpose.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting and reporting requirements.

Retention periods may vary depending on the type of information and our relationship with you.

For example:

General enquiries and quotation requests: We may retain these for a reasonable period to respond, follow up and maintain relevant business records.
Customer and project records: We may retain these for the duration of the customer relationship and for an appropriate period afterwards to deal with aftercare, guarantees, disputes and legal obligations.
Invoices and financial records: These may be retained for the periods required by applicable tax and accounting legislation.
Website technical and cookie data: Retention depends on the systems, services and cookie settings involved.

When information is no longer required, we will take reasonable steps to securely delete it or anonymise it, unless we have a lawful reason to retain it for longer.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to support its operation and, where applicable, understand how visitors use the website.

Cookies are small files stored on your device. Depending on their purpose, they may help a website remember preferences, maintain functionality or collect information about website usage.

Cookies may include:

Strictly necessary cookies: Required for the website to operate or provide a service you have requested.
Analytics cookies: May help us understand website traffic and visitor behaviour.
Marketing cookies: May be used to support advertising or measure advertising effectiveness, if these tools are implemented.

Non-essential cookies will only be used where the required consent has been obtained. You can manage your cookie preferences through any cookie control tools provided on our website and through your browser settings.

Blocking certain cookies may affect website functionality.

The cookies and third-party tracking technologies actually used on our website should be checked to ensure this section accurately reflects the website’s configuration.

9. Marketing Communications

We may use your contact information to respond to your enquiry and provide information relating to a quotation or roofing service you have requested.

We will not automatically assume that requesting a quotation means you have agreed to receive ongoing marketing communications.

If we wish to send you marketing communications, we will do so in accordance with applicable privacy and electronic marketing laws, including obtaining consent where required.

You can opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.

Opting out of marketing will not prevent us from sending necessary service-related communications, such as information about an ongoing project or an existing contract.

10. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

These measures may include restricting access to personal information, using appropriate passwords and security controls, and working with service providers that offer suitable safeguards.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, although we take reasonable steps to protect the information entrusted to us.

11. International Transfers

Some of the third-party services used to operate our website or business may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure the transfer complies with applicable data protection law. Depending on the circumstances, this may include relying on an adequacy regulation or decision, or implementing appropriate safeguards.

12. Your Data Protection Rights

Under applicable data protection law, you may have the right to:

Access: Request a copy of the personal information we hold about you.
Rectification: Ask us to correct inaccurate or incomplete information.
Erasure: Request the deletion of your personal information in certain circumstances.
Restriction: Ask us to restrict the processing of your information in certain circumstances.
Objection: Object to certain types of processing, including processing based on legitimate interests.
Data portability: Request certain information in a commonly used electronic format where the right applies.
Withdraw consent: Withdraw consent where we rely on consent as our lawful basis.

You also have the absolute right to object to the use of your personal information for direct marketing.

These rights are subject to applicable legal conditions and exemptions. For example, we may need to retain certain records to comply with legal obligations.

To exercise your rights or ask a question about how we handle your information, please contact us using the details in Section 2.

We may need to verify your identity before responding to a request. We will respond within the time limits required by law.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.

ICO website: https://ico.org.uk/make-a-complaint/

We would appreciate the opportunity to address your concerns first, so you are welcome to contact us directly.

13. Third-Party Websites

Our website may contain links to third-party websites, including review platforms or other service providers.

If you follow a link to another website, that website will have its own privacy policy and data-handling practices. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their policies before providing personal information.

14. Children’s Privacy

Our services are intended primarily for homeowners, landlords, businesses and other adults seeking roofing services.

We do not knowingly collect personal information from children unless there is a lawful and necessary reason to do so. If we become aware that we have collected a child’s personal information in circumstances where it should not have been collected, we will take appropriate steps to address the situation.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.

Any updated version will be published on this page, together with a revised “Last updated” date.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

16. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information or how to exercise your data protection rights, please contact: